Enquiries from agreed channels
Connect website forms and supported Instagram, Facebook, Messenger or messaging integrations. We check APIs, business-account permissions and platform restrictions first.
NZRK solutions
Marketing automation
from enquiry to conversation
We help businesses in Ukraine connect marketing enquiries with team workflows: preserve lead sources, pass useful context and continue permitted conversations at the right time. We work remotely, including with businesses in Kyiv, Lviv and Odesa.
When this helps
People contact you across different channels, enquiries are copied into spreadsheets and campaign reports do not show which requests reached the team. Automation is useful where context, ownership or the next step gets lost, not simply to send more messages.
What we can configure
Lead sources and CRM handover
Pass available campaign tags, channel information and the enquiry into an agreed system. Define ownership, routing and rules for repeat enquiries.
Permitted follow-up and reporting
Configure follow-up using agreed rules and the required consent. Report handover status and agreed events, with opt-outs respected throughout the workflow.
An example workflow
An illustration of an agreed workflow, not a client case.
A person gets in touch
A potential customer completes a campaign-linked form or contacts a connected channel.
Context is preserved
The system validates the details and records available source information and consent without inventing an unknown lead source.
The team receives the enquiry
The request reaches the right owner in CRM or an agreed work channel, with confirmation or a visible delivery error.
The conversation continues
The next step follows status and communication permission. A reply or opt-out stops unnecessary reminders.
Where we start
Start with one enquiry source and one useful workflow, such as passing a campaign enquiry into CRM and notifying its owner. Before expanding, check permissions, delivery and what happens when a person opts out.
How we check the result
- An enquiry is delivered once to the right owner
- Available source information and context are preserved without invented data
- Delivery errors are visible and retries do not create duplicates
- Consent, opt-outs and follow-up stop rules work in the agreed scenarios
What your team receives
- A process map, agreed rules and a list of integrations
- Configuration in business accounts with defined access rights
- Checks of agreed scenarios and error handling
- Instructions, a documented handover or agreed support
Scope and cost
Price and schedule follow a review of your process, systems and workload. Development, support and recurring provider charges are agreed separately. We do not promise savings or outcomes without measurement.
Questions before implementation
Can you connect Instagram, WhatsApp, Telegram or Viber?
Availability depends on official integrations, your account type, permissions and platform rules. We check access to an agreed channel before committing to a specific workflow and do not bypass restrictions.
Does this include running ads or SEO campaigns?
This service covers workflows around marketing enquiries, integrations and reporting. Advertising campaigns, content and SEO require a separately agreed scope. Automation alone does not guarantee more sales.
Can it automatically message every contact?
We do not build uncontrolled bulk messaging or ways around platform limits. We define a legitimate workflow, required consent, frequency and opt-out method. Contact lists and access remain under business control.
What analytics can we receive?
We agree events from enquiry to team handover and available campaign tags. Coverage depends on integrations and user consent, so some journeys may not be measurable. A click is not treated as a sale, and personal details are not sent to web analytics.
Related services
Find the first useful step
Tell us what is done manually, where information gets lost and which tools you already use. The preliminary AI assessment helps prepare a discussion with the team.