Answer
Use approved services, policies and product information instead of guessing.
Customer service
Enquiries handled.
Context kept
From the first question to a useful action. Your customers get a consistent response; your team gets the details it needs.
What changes for your team
Understand
Collect the request and relevant details without making customers repeat themselves.
Connect
Pass the right context to CRM, a calendar or a specialist under agreed rules.
A process your team can follow
- 01
Customer asks a question
- 02
The assistant checks business knowledge
- 03
The request goes to the right tool or person
- 04
The outcome is recorded with a clear status
Your tools. Your rules
We first review your existing systems and approvals. An assistant can handle routine questions while your team owns exceptions, commitments and decisions.
What you receive
- A defined workflow and business knowledge
- Agreed integrations in your business accounts
- Scenario checks and acceptance criteria
- Operating instructions and handover or support
The scope comes before the quote
A specialist reviews your processes, channels, integrations and workload before proposing the price and schedule. We agree responsibilities and provider costs before starting.
Hear the approach in action
LumaDent demonstrates customer service in a Ukrainian dental context, in English and Ukrainian. It is one example of a system that can be adapted to other businesses.
Try the AI receptionist